Frequently Asked Questions: Instant Hot Water Dispenser Recall To Repair Program

If your dispenser is included in this recall to repair program, unplug your unit now and register for the free repair kit. Or call 1-800-295-8727. For contacts to be used outside of the U.S. and Canada Click Here. Q: Are current hot water dispensers included in this recall to repair program? A. No. The program only applies to certain units manufactured between 1972 and 1996. Q: Which dispensers are included in the recall to repair program? A: The program only includes certain half-gallon capacity dispensers manufactured between 1972 and 1996. You will need to refer to your dispenser's brand, model and S/N (serial number) to determine if it is involved in the Recall to Repair Program. Go to "Is My Unit Involved" . Note: Many popular one-third gallon models are not part of this Recall to Repair Program, including Model Hot-1 Click Here to view example, H-330, E- 330, or 175.60560. Return to InSinkErator Home. Q: Where do I look to find the specification plate and S/N (serial number)? A: The specification plate is located on the portion of the hot water dispenser that's installed under your sink. The S/N (serial number) is on the specification plate. Example. Click Here to view example    Q: What is included with the free repair kit? A: The kit includes a new electrical insulation shield and installation instructions for replacing the original shield. Q: How long will it take to receive my free repair kit? A: You should unplug you unit now. You will receive the kit in 8 to 10 business days. Q: How long will it take me to make the repair once I receive the kit? A: Making the repair is a very simple procedure that should take just a few minutes to complete. Step-by-step instructions are included with the kit and are also available on this Web site. View Repair Instructions. Q: If my unit is part of this recall to repair program, what could happen if I don't unplug it and don't use the repair kit? A: Consumers need to follow the recommendations of the U.S. Consumer Product Safety Commission (CPSC) and InSinkErator by unplugging their unit and making the repair if their dispenser is part of this program. Otherwise a situation can occur that can lead to electrical arcing and heat build-up within the dispenser. This could create a fire. Q: Can I still use my dispenser while waiting for the repair kit to arrive? A: No. You should unplug your dispenser so it is no longer heating water if it is included in this recall to repair program. Q: Can I contact the store where I bought my dispenser to receive the free repair kit or to ask questions? A: No. The repair kits and details about the program are available on this Web site or calling 1-800-295-8727. Q: Why has InSinkErator initiated this recall to repair program? A: InSinkErator is conducting this recall to repair program in cooperation with the U.S. Consumer Product Safety Commission (CPSC) because with some dispensers, if water leaks from the metal holding tank within the affected units, it can wet the insulating material and can cause electrical arcing and heat build-up within the dispenser. This poses a fire hazard. When InSinkErator became aware of the potential problem posed by this situation, we immediately brought it to the attention of the CPSC. Q: How many incidents have been reported? Any injuries? A: InSinkErator has received three reports of holes in the electrical insulation or outer cover of the hot water dispenser. One report involved a kitchen fire that caused nearly $7,000 in property damage (as of June 27th, 2002 when this site was launched). Q: Which brands of instant hot water dispensers are part of this recall to repair program? A: View Brand / Model Table Q: What is InSinkErator's overall safety record? A: Safety is a top priority for InSinkErator and we have an excellent record of both safety and product performance. Once we became aware of the potential problem with certain hot water dispensers, we immediately alerted the CPSC and began working with them in the best interests of consumer safety.